Shipping & Returns

Domestic Shipping

I send all domestic purchases via Australia Post (untracked); expected delivery time is 3 - 5 business days, with some states (WA, SA, NT) taking 3 -10 business days

Express Shipping within Australia generally takes anywhere from 1-3 business days and is available on request.

International Shipping

For international shipments I use Australia Post. The amount you see at checkout is only an estimate and you may owe an additional amount before your purchase can be fulfilled. I will send you an email with an invoice for the additional International shipping charges

OR you can email me with your postal code to get an exact shipping quote before purchasing

Sutherland Shire Area Pick Up

If you live in the Sutherland Shire Area of NSW, Sydney Australia and you are interested in picking up your work in person, use coupon code DELIVERYPICKUP at the checkout for free shipping and email me so we can work out a time for you to pick up your piece at the studio

Returns &  Exchanges

Every order is handled with care and I want you to be 100% satisfied with your purchase.  If, for any reason, you are not, I offer a full refund (minus shipping cost's) within 7 days of receiving the artwork.  You must return the piece in the same condition in which it was received and in the same packaging

Please refer to the commission page for the return policy on custom work

If you have any questions, please feel free to contact me


Cassy Turnbull Art is not responsible for shipping delays incurred by postal/shipping companies or customs.