Shipping & Returns
I send all domestic purchases via Australia Post (untracked); expected delivery time is 3 - 5 business days, with some states (WA, SA, NT) taking 3 -10 business days
Express Shipping within Australia generally takes anywhere from 1-3 business days and is available on request.
For international shipments I use Australia Post. The amount you see at checkout is only an estimate and you may owe an additional amount before your purchase can be fulfilled. I will send you an email with an invoice for the additional International shipping charges
OR you can email me with your postal code to get an exact shipping quote before purchasing
Sutherland Shire Area Pick Up
If you live in the Sutherland Shire Area of NSW, Sydney Australia and you are interested in picking up your work in person, use coupon code DELIVERYPICKUP at the checkout for free shipping and email me so we can work out a time for you to pick up your piece at the studio
Returns & Exchanges
Every order is handled with care and I want you to be 100% satisfied with your purchase. If, for any reason, you are not, I offer a full refund (minus shipping cost's) within 7 days of receiving the artwork. You must return the piece in the same condition in which it was received and in the same packaging
Please refer to the commission page for the return policy on custom work
If you have any questions, please feel free to contact me
Cassy Turnbull Art is not responsible for shipping delays incurred by postal/shipping companies or customs.