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FAQ's

How will my prints & originals be packaged?

All A5, A4 & A3 prints come packaged with a clear plastic sleeve and thick backing board. They are shipped in a strong, flat rigid mailer. Please take care on opening the packaging not to damage your artwork.

Anything larger that A3 will come packaged in a strong mailing tube, with the originals or prints safely wrapped inside to stop any damages. 

Note: Small prints may be dispatched separately in a flat rigid envelope to avoid damaging their delicate nature.

Do you ship worldwide?

Yes! We offer free standard (untracked) shipping worldwide on all prints and originals. All orders are dispatched from our Australian based design studio.

    Lost/stolen/tampered mail:

    Cassy Turnbull Art does not take responsibility for damages caused to product by how the packaging is opened once it has reached the recipient. Cassy Turnbull Art does not take any responsibility for lost or stolen mail once it has left our hands - if you require tracking on your package within Australia, we suggest you select the express shipping option. If your item has been mis-handled, lost or incorrectly delivered by Australia Post - we will lodge a complaint for you and escalate the matter, Cassy Turnbull Art does not replace or refund if third parties have incorrectly handled mail. If you receive a package which has been tampered with, please lodge a stolen goods report with your local law enforcement. Cassy Turnbull Art is in no way responsible for lost, mis-handled or stolen goods. Signature upon delivery is not required.

    Wholesale

    We welcome wholesale enquiries from everywhere in the world! If you are interested in stocking Cassy Turnbull Art products and would like more information please contact us
     

    Do you offer framing? 

    Yes, I offer custom framing on request - Please feel free to contact us for a quote for your artwork or prints

    If your print is being framed please allow 4 weeks as all prints and frames are custom made with love

    What are giclee prints and why are they more expensive than normal prints?

    A giclee print is created from a high resolution digital image of the original artwork. Printed using Museum Grade Hahnemuhle Photo Rag 308gsm paper & archival pigment inks that will last a life time 

    Art Licensing

    Non-Exclusive Licence is a short term 12 month contract that is paid as a Flat Rate Fee starting at $495* per image where the end of products does not exceed 500 units.

    Exclusive Licence is paid as a Flat Rate Fee of $1200* per image for an exclusive design for 1 project where the end of products is unlimited units

    I love supporting other creatives, discounts are available to small start-up companies that don't have a track record of sales. 

    For all other enquires please click here.

     Usage Type

     Standard Licence

    Extended License

    Personal Use Unlimited Projects Unlimited Projects
    Commercial Use  1 Project* 1 Project*
    End Product for Sale 1 Project, up to 500 Sales* 1 Project, unlimited Sales           

     

     

    Discount Codes

    Discount codes are applied in the right hand section of the checkout area on our website. Once you have entered the code, click ‘Apply' and it will be deducted from your order total. You will be able to check this underneath the item(s) as the discount value will have been removed and the price amended. Discount codes are on an individual basis and cannot be used in conjunction with multiple offers  

    You must enter the discount/promo code when you are checking out as it cannot be applied after you have completed checkout/at a later time. Refunds are not given if discount codes have not been entered at checkout.

    If you find that your promo code isn’t working then please check the below:

    • You can only use one discount/promo code per order. 
    • Discount/promo codes can not be used for gift vouchers.
    • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
    • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from Olive et Oriel then the code may also be locked to that email address. 

    If your discount code is still not working after checking all of the above, then please fill out the contact us form for further assistance.

    Secure Online Ordering

    We accept payment via PayPal, credit cards allowing our customers a faster, safer way to pay online giving you a 100% secure online transaction.